Patient Participation Group

If you are interested in having a say with regards to the service provided by Tudor Surgery, why not join our Patient Participation Group? Please contact Sarah Spooner, Deputy Practice Manager for further details and an information pack on 01270 610686.

REPORT PREPARED BY TUDOR SURGERY PATIENT PARTICIPATION GROUP

MARCH 2017

The Patent Participation Group was formed late 2012 at the request of Cath Leonard, Practice Manager and, although small in number, has made some achievements and looks forward to further exciting work to be undertaken.

The demographics of Tudor Surgery :-

Total of 4443 registered patients

Female 2185 49%

Male 2258 51%

Age band

Female 0-19 years (488) 48% Male 0-19 years (452) 52%

Female 20-39 years (507) 47% Male 20-39 years (451) 53%

Female 40-59 years (665) 49% Male 40-59 years (628) 51%

Female 60+ years (598) 52% Male 60+ years (598) 48%

Unfortunately we have struggled to recruit to the patient panel and this year two of our longest members have had serious health issues. As a result of this and with the suggestion from the practice manager it was agreed that we would have an online survey in reception for patients to complete. The quantity of responses from this has been poor.

As a group we have decided that this year we will look at the results from the National Survey and will compare responses to the previous year survey and agree some action points from this. We will also look to actively recruit to the panel.

The electronic survey in the waiting room in March 2017 showed the following:-

91.67% agreed that the telephone consultation was made within the agreed time slot

1% agreed that the delay was reasonable

58.33% agreed that they were very satisfied with the service they had

41.67% agreed that they were satisfied with the service they had

75% agreed the telephone consultation system was better than the standard GP

Appointment system

16.67% agreed the telephone system was the same as standard GP appointment system

8.33% agreed the telephone consultation was worse than standard GP appointment

System

16.67% were aware that they could access their GP records online

83.33% were not aware they could access their GP records online

66.67% were aware they could book an appointment or order prescription online

33.33% were not aware they could book an appointment or order prescription online

58.33% would be interested in accessing online services

41.67% would not be interested in accessing our online services

Actions:-

ENCOURAGE PATIENTS TO USE ON LINE ACCESS

This encompassed booking of appointments, looking at test results, prescription ordering, etc.

  • Patients will be made more aware of this access, at the same time informing them of on-line resources, such as Choose and Book, Depression Tools and others.
  • Actively recruit for PPG members via notices in the waiting room and in the next patient information leaflet
  • Review national survey 2016 and 2017

Report prepared by Catherine Leonard on behalf of Tudor Surgery PPG members