There is an out of hours service available in the evenings and on Bank Holidays, including Christmas Day. Advice and appointments across Cheshire and Merseyside can be accessed by calling 0161 476 9651 (charged at local rate). During the ‘in-hours’ period (8am-6pm Mon to Fri), if you already have a dentist you should contact them directly. If you do not have a regular dentist then the Dental Helpline will triage your call, give advice to manage your dental problem or help you find an appointment, as long as you meet all the eligibility criteria.

If you are a veteran patient and have not already told us, please do let us know that you have served so that we can make sure you receive the most appropriate and best care, if and when you ever need it.

Do you have a child aged 13-19?

WE WANT TO HEAR FROM YOU! Receive up to £160 in vouchers

Our study will offer young people the opportunity to learn wellbeing skills through an online cognitive behavioural therapy group program. Please get in touch and take part in our study by emailing us on SWELL@cardiff.ac.uk

Read our advice for Winter Water Safety and Road Safety to keep safe this winter. The THINK!  ‘Safe Adventures’ campaign aims to help parents across the country prepare their children for independent travel when they move to secondary school. 

A community pharmacy offers services such as dispensing medicines and offering advice on keeping healthy. It is often the first-place residents will turn to when they have a concern about their health. This is why it is important we look at how well pharmacies are meeting these needs. Help us shape the future of these services!

The questionnaire is anonymous.  Your responses will only be looked at by the public health team within your local authority.  It should take about 15 minutes to complete

A GP appointment may not always be the appropriate source of care for your condition and the reception team may refer you to one of the allied healthcare professionals.

Have your say about your healthcare! The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It doesn't take long and you don't need to give your details on the feedback form.

You are one click away from hundreds of apps that can help you with your health and wellbeing.

All the apps in your Health App Library have been tested (assessed) by the Organisation for the Review of Care and Health Apps (ORCHA).

Would you benefit from speaking personally to an advisor regarding:

- Self-care and condition management
- Lifestyle factors: exercise, diet, sleep
- Social factors : loneliness or bereavement
- Confidence, positivity and hope
- Managing money and benefits

To book an appointment, please speak to a member of our reception team or contact us through Patchs.

Over recent years, the access to general practice has changed significantly. We understand that some people might find these changes confusing, and wonder why the changes have been made. The video below tries to address all your concerns, and gives a thorough explanation to how it works in just 5 minutes.

As primary care teams grow and develop to provide a wider range of services, the number of different professional and support staff working in our GP teams has increased. This means you'll be seen quicker by the right person to meet your needs in the best way. Together our new teams will give you access to more specialist skills, knowledge and experience than ever before.

Watch our short video which explains more about the different staff in some of our GP practices.

General practice is working hard to support the covid-19 vaccination programme, we are still here for you but the way you access care may be different.
Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you. Using technology will help to protect you and your family - and GP practice staff from the potential risk of the virus.

Please use PATCHS to contact us. By going online, you will help to improve phone access for those who have no other options. Be reassured that whether you submit your query online or over the phone, your request will be prioritised based on clinical urgency.

Do you need support to live more healthily and manage your weight?

The NHS Digital Weight Management Programme helps people living with obesity to live healthier lives and manage their weight. If you have either diabetes or high blood pressure or both, you could benefit from the programme, speak to your GP!

Have you ever thought about what GPs actually do on a day-to-day basis and wondered how much of their job you are actually aware of?

Click on the button below to read a GP’s perspective on their busy schedules, and main responsibilities and activities .

Please download the NHS App to access your Covid Pass. We do not have access to it.

Please complete the Cancer Quality Of Life survey from NHS England and Public Health England if you are invited to take part. Your answers will be used to improve the way the NHS supports people living with cancer.

Watch here a video about zero tolerance policy in primary care and the abuse suffered in general practices

Read more about British Medical Association (BMA) campaign to improve patients’ access to the care they need.